Terms & Conditions of Service

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Please read these Terms & Conditions of Service (“TOS”) carefully. 

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You (the Client) must agree to these Terms of Service before you are permitted to use or purchase any services or products offered by Eleanor Amy Wilkinson s.p (“the Company”), doing business as Utter Eloquence at www.uttereloquence.com.

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These include online or in person coaching, digital or downloadable resources, online courses, interactive or static websites, one-on-one or group coaching, resources, workshop, or training, any online private forums operated by the Company (for any purpose used by the “Client/you”), whether on a website hosted by the Company or a third-party website such as an online course platform or any social media. (collectively “the Resources”).

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If you do not agree with these TOS, you may not use the Resources or engage in services.

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1. Privacy Policy

Before you continue using the website we advise you to read the Privacy Policy regarding our user data collection. 

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2. Users

The Resources & Services are intended and only suitable for individuals aged 18 & above. Some of the content in the Resources & Services may be inappropriate for children. The Company hereby disclaims all liability for use by individuals under the age of 18, & those under 18 may not use the website or purchase any Resources or Services. 

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3. Company & Client Relationship Policy

The purchase of a Service performed & provided by the Company, does not result in an employee/employer relationship or agreement between the Client & the Company. The Client hereby acknowledges that the Company is not their employee & that the Company is under no circumstances enforced to perform Services if they suffer illness, injury, extenuating circumstances, unexpected events or circumstances that result in the Company being unable to perform the Service. 

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4. Service & Product Prices

The Company reserves the right to add or remove bonuses and discounts, increase, or otherwise modify the prices of products & services for sale at their sole discretion at any time. 

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5. Free Consultation Booking & Cancellation Policy

The Company offers one complimentary 20-minute consultation per person to explore whether we’re the right fit to work together.

To ensure that this space is respected & available for serious inquiries, please note the following:

• Rescheduling: You, The Client may reschedule your free consultation once, provided you do so at least 2 hours in advance.

• No-Show Policy: If you do not attend your scheduled consultation without prior notice, or cancel with less than 2 hours' notice, you will not be eligible to book another free consultation.

• Second Booking Limit: Only one reschedule is allowed per client. If you cancel or miss both attempts, no additional free consultations will be offered.

This policy is in place to ensure that this time is used meaningfully & respectfully for those who are ready to explore coaching.

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6. Coaching Package Details & Validity

When the Client purchases a package they accept they are committing to their learning. Please refer to the Refund and Cancellation Policy for details regarding refunds on purchased packages. Sessions included within a package must be scheduled & completed within a certain time frame specified below:

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6.1. Speak Like You

Expression Cycle

• 1x 90min Vision Session

• 10x 50min Coaching sessions

• Valid for up to 3 months from original purchase date. 

• Any remaining unscheduled or uncompleted sessions are ineligible for a refund or use after the 3 month period expires. 

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Embodiment Cycle

• 1x 90min Vision Session

• 20x 50min coaching sessions

• Valid for up to 6 months from original purchase date. 

• Any remaining unscheduled or uncompleted sessions are ineligible for a refund or use after the 6 month period expires. 

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​​​​​​​​6.2. Audience Ready English

• 1x 90min Vision Session

• 5x 50min coaching sessions

• Valid for use up to 2 months from original purchase date. 

• Any remaining unscheduled or uncompleted sessions are ineligible for a refund or use after the 3 month period expires. 

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6.3. English Your Accent

Visibility Cycle

• 1x 90min Vision Session

• 10x 50min Coaching sessions

• Valid for use up to 3 months from original purchase date. 

• Any remaining unscheduled or uncompleted sessions are ineligible for a refund or use after the 3 month period expires. 

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Presence Cycle

• 1x 90min Vision Session

• 20x 50min Coaching sessions

• Valid for use up to 6 months from original purchase date.

• Any remaining unscheduled or uncompleted sessions are ineligible for a refund or use after the 6 month period expires. 

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7. Payments & Payment Plans

7.1 General Payment Procedure

• Once you confirm your agreement to begin coaching & if you will pay in full or with a payment plan, you will receive an invoice by email with payment details.

• Your coaching program officially begins on the day payment is received received.

• From this date, your 14-day cooling-off period also begins, in line with the refund policy outlined in Section 9 of the Terms & Conditions of Services.

• Coaching sessions cannot be booked or delivered before payment.

• By proceeding with payment, you agree to the payment structure, refund policy & coaching terms associated with your program.

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7.2 Payment Plans

• Payment plans are available for Speak Like You & English Your Accent programs & are structured to align with program length & session delivery.

• Sessions are released in stages & can only be booked once the corresponding instalment has been paid.

• Sessions cannot be booked in advance beyond the sessions covered by the most recent payment.

• The Payment Plan rates for programs are higher than the normal pay in full price.

• After the 14-day cooling-off period has expired, payment plans represent a commitment to the full program value, regardless of whether the Client completes or continues the program.

• Failure to complete scheduled instalment payments may result in suspension of services until payment is received. The Company is under no obligation to deliver sessions beyond those already paid for.

 

7.3 Payment Plan Structures

3-Month Programs (10 sessions)

• Total cost divided into 2 monthly payments.

• Instalment 1: covers the first 5 sessions, due before booking begins.

• Instalment 2: covers the remaining 5 sessions, due before the 6th session is scheduled.

• Sessions cannot be booked ahead of the payment being made.

 

6-Month Program (20 sessions)

• Total cost divided into 3 monthly payments.

• Instalment 1: covers sessions 1–7

• Instalment 2: covers sessions 8–14

• Instalment 3: covers sessions 15–20

• Clients cannot book future sessions beyond the instalment period unless the payment has been received.

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8. ​Session Booking Responsibility Policy

The client is responsible for booking their coaching sessions through my private calendar shared to the Client upon receipt of payment.

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9. Session Cancellation/Rescheduling & Lateness Policy

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9.1 Cancellation & Rescheduling 

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The Client

Cancellation

• You can freely cancel or reschedule your session up to 24 hours before the scheduled time.

• If you give less than 24 hours' notice, you may reschedule only to another time on the same day as the original session.

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Day of Session

• You can reschedule only to another time on the same day with up to 2 hours notice of the original session.

• In the event of emergency, there is one occasion per package where you can cancel without penalty on the same day.​

• If no times are available the day of the original time, the session is forfeited.

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The Company

• Should the Company cancel the session, it  will be rearranged or cancelled without penalty to the Client.

 

9.2 Lateness

• If you arrive late to sessions, you will only be coached for the remainder of the scheduled time. The session will not be prolonged unless it is agreed upon prior to the session. 

• In the event of no communication from you informing the Company of your lateness, and you do not attend within 15 minutes of the scheduled time, it will be considered a ‘no-show’ and the session will be considered complete and redeemed from the package.

 

The Company​

• Any session time lost due to the late arrival of the Company shall be compensated upon mutual agreement, by extending the same or later session, by the amount of minutes lost.

 

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10. Voxer/WhatsApp Support

10.1- General Use

Voxer/WhatsApp support is provided as supplementary support to your coaching & is intended for brief, minor clarifications between sessions.

 

This support can be used for:

• Quick questions, queries or clarifications

• Short pronunciation checks (e.g. how a word or sentence sounds)

• Sharing a short voice note or written example to check clarity, tone or naturalness

 

It is not intended for:

• Long or ongoing discussions

• Exploring new topics or in-depth explanations

• Additional coaching outside of scheduled sessions

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Any broader or ongoing issues will be explored during coaching sessions, where we can work through them effectively.

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To keep this support effective & sustainable:

• Keep messages concise

• Communication should generally be under 1–2 minutes

• Repeated revisions or ongoing back-and-forth on the same topic may be redirected to a coaching session

• Voxer / WhatsApp support is designed to support your learning & momentum, not replace or extend coaching sessions.

 

10.2 Availability & Response Times

• The Company is available for response Monday to Friday between 9:00–18:00 (local time).

• Responses are not instant & may vary depending on the Company's schedule.

• Responses aim to be given within a reasonable timeframe during these hours, but response times cannot be specified.

• Messages sent outside of these hours may be responded to on the next working day.

 

10.3 Holidays & Time Off

• The Company reserves the right to be unavailable during holidays or periods of rest.

• You will be notified in advance if the Company is on holiday or unavailable.

• During these times, responses are at by discretion & may be paused entirely.

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​11. Program Refund & Cancellation Policy

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11.1 General Program Refund & Cancellation Policy

In line with EU consumer law, you have a 14-day cooling-off period from the date of purchase during which you may request a refund. Any sessions that take place within this period are non-refundable.

 

After the 14-day period expires:

• Your place in the program is considered a full commitment & the program is non-refundable.

• ​Payment plans represent a commitment to the full program value, regardless of whether The Client completes or continues the program.

 

Refunds Within 14 Days

• The Client may cancel a program purchase within 14 days of purchase & request a refund.

• Refunds, where applicable, are subject to the deduction of any non-refundable third-party payment processing fees incurred by The Company at the time of purchase.

• Refunds are not applicable to any sessions completed during the 14 days period.

• To cancel your program, please email your request to uttereloquence@gmail.com.​​

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11.2 Pause Policy for  Unforeseen Circumstances

​The Client

In the event of unforeseen circumstances that prevent The Client from completing the program, The Client may request to pause the program for up to 6 months. During this time, no further sessions will be scheduled, & the Client may resume the program at any time within the 6-month timeframe.

• The pause period is available only with prior agreement from The Company.

• If the program is not resumed within the agreed 6-month period, or another mutually agreed-upon period, the program will be considered expired & no further sessions will be offered or refunded.

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The Company

In the event of unforeseen circumstances that prevent the Company from delivering scheduled sessions (such as illness, emergencies, or any other factors outside of the Company's control), The Company will:

• Reschedule the session at the earliest possible time that works for both parties, or

• Pause the program until The Company is able to resume services.

If The Company is unable to reschedule or resume services within a reasonable time, The Client will be offered an alternative solution, such as a partial refund or credit toward future services.

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11.3. Company Termination of Coaching Relationship

The Company reserves the right to terminate the coaching relationship immediately if The Client engages in abusive, criminal, disrespectful, or unprofessional behaviour toward The Company or any representatives of The Company. Abusive behaviour includes, but is not limited to, verbal abuse, harassment, intimidation, threats, or any behaviour that disrupts the coaching process & creates an unsafe or toxic environment.

• If the relationship is terminated due to abusive behavior, the Client will not be entitled to any refund for unused sessions or remaining portions of the program.

• The Client will be notified promptly of such termination & no further sessions will be scheduled.

• This policy is in place to ensure a safe, respectful & professional environment for both the Company and Client.

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11.4. Program Expiration Refund Policy

Any unused sessions after the program validity period, stipulated in the Coaching Program Validity Policy, are ineligible for refund unless otherwise agreed upon in advance.

 

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12. Recording & Use of Coaching Sessions Policy

 

12.1 General Use

The Client

Clients are permitted to record coaching sessions (audio and/or video) for their own personal use only, including:

• reviewing sessions

• supporting learning and integration

• personal development and reflection

Recordings are strictly for private use.

 

Clients may not:

• share, publish, distribute, or upload recordings (in full or in part)

• sell, license, or monetise recordings

• use recordings for teaching, training, marketing, or commercial purposes

• share recordings with third parties (including other coaches or platforms)

 

Any unauthorised use, redistribution, or commercial exploitation of session recordings constitutes a breach of these terms.

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The Company

The Company may record coaching sessions (audio &/or video) for the following purposes:

• training and professional development

• quality assurance

• internal review of coaching effectiveness

• client progress tracking

 

All recordings are stored securely in accordance with applicable data protection laws (including GDPR) & are not shared with third parties without lawful basis or explicit consent.

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12.2. Marketing & Public Use of Recordings

Session recordings will never be used for marketing, promotional, or public-facing purposes without the client’s explicit, written consent.

Clients will be given the option to consent to marketing or educational use of recordings:

• at the start of the program, &/or

• at any later point during the coaching relationship

 

Consent is:

• entirely optional

• not a condition of coaching

• revocable at any time by written request

 

Withdrawing consent will not affect the client’s coaching experience or relationship with the Company.

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12.3 Amendment & Withdrawal of Consent

Clients may update, limit, or withdraw their consent regarding the use of recordings at any time by contacting The Company in writing at uttereloquence@gmail.com.

Upon withdrawal of consent:

• no new content will be used

• existing public materials will be removed where reasonably possible

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13. Company Availability & Holidays

 

13.1 General Availability & Scheduling

The Company maintains a flexible schedule, & sessions are offered on a first-come, first-served basis within available time slots displayed in the booking system. While availability is offered on weekdays, specific times may vary, & the Company reserves the right to adjust or change scheduling availability at any time, based on business needs, travel, holidays, or personal circumstances.

• Clients will be offered a selection of available time slots based on current scheduling.

• While The Company is typically available on weekdays, specific times may vary.

• Clients will be notified in advance of any extended absences or significant changes to availability.

• All sessions must be scheduled via the designated booking system, and availability is not guaranteed outside of posted times.

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13.2 Holidays

The Company reserves the right to take scheduled breaks or holidays during the course of any coaching program. All clients will be notified in advance of any planned time off & all active programs will be paused accordingly.

• Any sessions or program timelines will be extended to ensure the Client receives the full value of their package.

• No sessions will be deducted or forfeited during this time.

• The Client will not be negatively impacted by the Coach’s planned time away.

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14. Results Disclaimer

As an English Communication Coach, The Company is fully committed to supporting your growth, clarity & confidence in your language skills and self-expression.

 

However, The Company does not guarantee any specific outcomes, specific results, performance improvements as a result of participating in any program, services, or offerings.

 

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Your progress depends on a variety of personal factors, including:

• Your level of engagement and commitment

• Your willingness to practice and apply the tools

• Your current proficiency, mindset & learning style

• External circumstances that may affect your ability to participate fully or achieve results you want inside & outside of the programs.

 

Coaching is a collaborative process & while will always show up with full presence, guidance & expertise, your results are ultimately shaped by your own effort, ability, timing, and readiness.

 

No promises of fluency, academic/test performance, career placement, or specific speaking/writing outcomes are made or implied.

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15. Technology Responsibility Policy

The Company & the Client are each responsible for ensuring the effective operation of their technology & technical connections in prior to and during Services.

 

The Client

• If the Client encounters technical issues prior to or during a session, resulting in the session being unable to take place will still be considered complete. 

• Any scheduled time lost due to technical disruptions during a session, will not be prolonged or compensated at any time.

 

The Company

• Should the Company encounter technical problems prior to or upon starting the session that results in the session being unable to take place, the session will be rearranged for a future time and considered incomplete. Should disruption result in the inability to continue the session, any remaining time will be added onto a later session upon mutual agreement. 

• Any time lost due to the Company's minor technical disruptions during a session will result in compensation to The Client by extending the same or future session by the amount of time lost. 

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16. Personal Responsibility, Assumption Of Risk, Release, Disclaimers

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1. You acknowledge, within the maximum limits of applicable law, that, by engaging with the Company for Services & Resources, you voluntarily are participating & purchasing the Services & Resources. You assume an element of inherent risk & knowingly & freely assume all risk & responsibility for injuries to any persons or damages to any property, & release, covenant not to sue, & hold Releasees harmless for any liability to you, your personal representatives, assigns, heirs & next of kin, for any & all claims, causes of action, obligations, lawsuits, charges, complaints, controversies, damages, costs or expenses of whatsoever kind, nature, or description, whether direct or indirect, in law or in equity, in contract or in tort, or otherwise, whether known or unknown, arising out of or connected with your participation in the Resources, whether or not caused by the active or passive negligence of the Releasees. This release is not intended as an attempted release of claims of gross negligence or intentional acts by the Releasees. In the event that the release & hold harmless provision is held unenforceable for any reason, you agree to limit any damages claimed to the total paid to the Company for the Resources except in the instances of wilful misconduct and gross negligence. 

2. The Resources & Services provided are for information & education only, & do not provide any financial, legal, medical, employment, or psychological services or advice. None of the Resources or Services prevents, cures or treats any mental or medical condition. The Resources & Services are not intended to be a substitute for professional advice that can be provided by your own accountant, lawyer, financial advisor, or medical professional. You are responsible for your own financial, legal, physical, mental & emotional well-being, decisions, choices, actions & results. You should consult with a professional if you have specific questions about your own unique situation. The Company disclaims any liability for your reliance on any opinions or advice contained in the Resources or Services.

3. Earnings & Results Disclaimer. You agree that Company has not made & does not make any representations about the earnings or results you may receive as a result of your participation in the Resources or Services. The Company cannot & does not guarantee that you will achieve any particular result or earnings from your use of the Resources and Services, & you understand that results & earnings differ for each individual. The Client is solely responsible for the completion of any goal, progression, the time in which it takes them to achieve a desired result or goal & their language acquisition.

4. Any links to third-party products, services, or sites are subject to separate terms and conditions. The Company is not responsible for or liable for any content on or actions taken by such third-party company or website. Although the Company may recommend third-party sites, products or services, it is your responsibility to fully research such third parties before entering into any transaction or relationship with them.

5. The Company tries to ensure that the availability & delivery of the Resources, Website & Third-Party Platforms is uninterrupted & error-free. However, the Company cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates, although, of course, we will try to limit the frequency & duration of suspension or restriction.

6. THE INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE RESOURCES AND CONTENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT THAT THE RESOURCES OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, INCLUDING MEMBERSHIP PAGES, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

7. THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE RESOURCES, INCLUDING ITS MATERIALS, PRODUCTS OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE RESOURCE OR SERVICES

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17. Copyright and Intellectual Property

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of the Company &/or its content creators & protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of the Company, with copyright authorship for this compilation by the Company.

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Unless otherwise expressly stated, the Company &/or its licensors own the intellectual property rights for content & material on www.uttereloquence.com, & materials provided or produced during coaching services . All intellectual property rights are reserved. You may view &/or print material from the Company website or those provided to you in coaching services for your own personal use subject to restrictions set forth in these Terms & Conditions.

 

You must not:

• Republish content or material produced and provided the Company.
• ​​Sell, rent, or sub-license content or material from the Company .
• Reproduce, duplicate, or copy content or material from the Company.

• Redistribute content or material from the Company.

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You may request permission to use certain content in specific cases, by sending an email to uttereloquence@gmail.com with the details of your request. Please allow 2-4 weeks for a response.

 

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18. Security Policy

Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

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19. Communications

The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news & notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements, & other communications we provide to you electronically meet the legal requirements that such communications be in writing.

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20. Applicable Law

By visiting this website & engaging in Services, you agree that the laws of Slovenia, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between the Company & you, or its business partners and associates. The exclusive place of jurisdiction pertaining to any case or controversy arising from or relating to these TOS is Ljubljana, Slovenia.

 

21. Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by Slovenian law & jurisdiction & you consent to exclusive jurisdiction & venue of such courts. The first step of the dispute process is to attend preliminary mediation. The prevailing party in any dispute between the parties arising out of or related to these TOS, whether resolved by negotiation, mediation, or litigation, shall be entitled to recover its attorneys’ fees & costs from the other party.

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22. Comments, Reviews & Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy, or injurious in any other way to third parties. Content has to be free of software viruses, political campaigns, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant the Company non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

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23. Force Majeure

The Company shall not be deemed in breach of this Agreement if Company is unable to provide all of the Resources or Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God or public enemy, epidemic, pandemic, death, illness or incapacity of the Company or any local, state, federal, national or international law, governmental order or regulation or any other event beyond Company’s control (collectively, “Force Majeure Event”). Upon the occurrence of any Force Majeure Event, the Company shall give notice to you of its inability to perform or of delay in completing the Resources and Services and shall propose revisions to the schedule for completion of the Resources and Services or other accommodations or may terminate this Agreement.

 

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24. General Provisions

This Agreement, including our Privacy and Cookie Policies which are incorporated herein, constitutes the entire agreement between the parties, and reflects a complete understanding of the parties with respect to the subject matter. If any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in full force and the invalid or unenforceable provision will be replaced by a valid or enforceable provision. 

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This agreement supersedes all prior written and oral representations.

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If you do not agree with these TOS, do not enter or use the Services, Resources or Content provided by the Company.