Terms and Conditions
Please refer to the full Terms and Conditions of Service before scheduling a consultation or purchasing any coaching packages.
How do I book and pay for lessons?
If you are a new client please schedule a free Consultation call with me here.
In the call we will discuss your needs, goals, scheduling and you will have an opportunity to ask any questions you may have. This ensures I can help you at your current level before you buy sessions.
After the session you will be invited to purchase and schedule sessions.
For existing clients you can use the Bookings page to buy and schedule all your sessions.
What days and hours do you work?
Monday - Friday: mornings, afternoons and evenings (Central European Time). Times may vary. Depending on my schedule, we may be able to arrange sessions outside of my shown hours.
It is advised to book sessions in advance if you prefer a specific date and time.
How often should I have sessions?
You need to be realistic about what your schedule allows you to comfortably commit to, and what your goal or purpose is for needing sessions.
For Speak Like You & English Your Accent programs, 1-2 sessions minimum a week is recommended.
If you're preparing for a job interview with Get the Job, or a presentation or speaking event with Audience Ready English, you may need a session once a day for a week leading up to the event, or just one a week depending on your on how long you have to prepare!
It is highly recommended that you schedule your sessions in advance to secure availability.
Do I need to do homework?
Doing homework depends your own needs and if you will be able to complete it with your schedule. This will be factored into your personalised program plan.
It is strongly recommended you engage independently in your learning to progress properly with your English speaking.
Maintaining regular practice outside of sessions means you will get more value from the time we share together.
If you don't do homework or independent learning outside of the sessions, it is important you understand that your progression will be slower as a result.
Depending on your needs, homework may consist of tasks such as:
-
re-rehearsing activities from class
-
tasks to engage in interactions with native speakers using assigned vocabulary/topics (applicable if you live among native speakers)
-
practicing specific phonetics, vocabulary words we highlighted as problematic.
-
actively listening to English speaking TV programs or films and explaining to the coach
-
writing exercises
Are you a native English speaker?
Yes, I am British!
What are sessions like?
Sessions are heavily focused on speaking and communication skills, but we can also work on writing skills. The content and structure of sessions will vary depending on your goals and challenges.
We will focus on utilising grammar and vocabulary to develop fluency so you can apply it confidently and effectively into your English speaking life.
This will be done through different exercises which will be modified depending on your needs and current level.
Exercises may include:
-
writing tasks for your specific concern- email writing on a subject you have in your work, a written sample of a topic you are writing an article about, how to write a letter in a formal tone to your clients.
-
speaking tasks for your specific concern- debating a topic, how to lead a business meeting, practicing a negotiaton, open conversations on random topics, using targeted grammar in conversations, using targted vocabulary in conversations.
Can I do anything to prepare for the lesson?
-
Make a record of any problems or questions from homework, self learning or experiences in your daily life.
-
Research any vocabulary or any topics that you feel would be useful to your development or goal.
-
Ensure you are in a suitable environment for your lessons where you can focus and we can hear each other properly.
-
Double check your technical equipment is working and your internet or Wifi connection is stable! It is advisable to wear headphones so you can hear clearly.
Who is coaching suitable for?
Coaching is suitable if you:
-
have Intermediate (B1 CEFR) level and above (you have some understanding of English and can have simple conversations).
-
already have a good or strong knowledge of English.
-
use English regularly or everyday but struggle with an aspect of the language.
-
If your overall speaking skills are weak, but you have good understanding, Speak Like You is the best program for you to bring them up to your level of understanding!
Coaching is not suitable for complete beginners.
It's better to have teaching from someone who speaks your native language so that you can understand the instructions. Once you have developed your basic skills, coaching may be appropriate.
Can you coach my child?
Due to my professional background and areas of expertise, I only work with adults.
Do I need to know my current English level?
You don't need to know your current English level.
If you have a goal that focuses on improving your general English abilities or then we will determine your level together.
At minimum you need to be able to understand me when I speak as sessions are conducted in English.
Can I reschedule or cancel sessions once I have booked them?
-
You can cancel or reschedule your session up to 48 hours before — no problem.
-
If it's less than 48 hours, you can still reschedule, but only to a time within 24 hours of your original session (same day or next day). This depends on my availability in the Bookings calendar.
-
If you cancel or miss your session with less than 24 hours' notice, the session is lost and not refundable, unless it’s an emergency, on only one occasion in a 6 or 10 session program, & two occasions in a 20 session program.
This policy ensures fairness in session availability to you and other clients!
Please refer to the full policy in the Terms and Conditions.
How long does my program last?
All programs have been designed with a time-frame that gives you results as quickly as possible, the flexibility to have regular sessions at a pace that suits you & time for you to go on holiday or take a break!
Here's a breakdown of program lengths:
Speak Like You & English Your Accent
Lite- 10 session program valid for 3 months from date of purchase.
Intense- 20 session package valid for 6 months from date of purchase.
Lite- 6 session program valid for 2 months from date of purchase.
Intense- 10 session program valid for 3 months from date of purchase.
6 session program valid for 2 months from date of purchase.
Please refer to the full policy in the Terms and Conditions.
I booked a consultation, but I need to reschedule- can I do that?
Yes! To help keep this space respectful and accessible, here’s what you need to know:
-
You can reschedule your session once, as long as you provide at least 3–6 hours’ notice, either via email or cancelling the session directly through your bookings.
-
If you miss your session without any communication, it will be considered a no-show. Unfortunately, no further free sessions will be offered in that case.
This policy ensures that free sessions are available to those who are ready and committed. I appreciate your understanding, and I look forward to connecting with you!
I bought a program, but I changed my mind- can I have a refund?
You are entitled to a refund within 7 days of purchase.
-
A processing fee of 2% of the program value will be deducted from the refund amount.
-
Sessions completed during this period are non-refundable. If one or more sessions have been delivered, the cost of those sessions will be deducted from your refund.
-
After 7 days, the program is considered a committed agreement, and no refunds will be issued.
This policy is designed to protect the integrity of the coaching space while respecting your investment. Thank you for your understanding.
Please refer to the full refund policy in the Terms and Conditions.
Have more questions?
If you have any other questions please email me at:
uttereloquence@gmail.com.
